3 Customer Service Tips For Startups
January 7, 2021
What are useful customer service tips for startups?
- Hire good communicators
- Create a guide for first-time buyers
- espond to inquiries immediately
One of the mistakes startup businesses often do is forgetting about customer service. Some think that it is equivalent to after-sales support on warranties, returns, and exchanges. While others put it off for later. If you’re one of the people who think like this, you will experience problems growing and expanding your company. To give you an idea, here are some customer service tips for startups. Read on!
Hire Good Communicators
Communication is an art. If you don’t think that you have what it takes to be an effective customer service representative, it is a good idea to improve this skill. You can do this by taking courses, reading books, and practicing conversing with other people. After you learn the do’s and don’ts, you can start delegating this task to others.
It is important to hire good communicators. It’s not enough to know about a product and how it works. It is also vital that you know how to relate the product to potential buyers. How can it change their lives? What can it bring to the table?
Some products may also be more technical than others, meaning you need people who can effectively explain said product to your potential customers. For example, a sales person helping an elderly customer find the perfect accessibility solutions for their home will need to break down what each product does in a simple-to-understand manner.
It is also important that you know how to listen. Notice how it doesn’t say that you need to be a good speaker? Because communication is a two-way street. As a customer service representative, you must also know how to be relatable. This will reflect on the image of your brand.
Create A Guide For First Time Buyers
Customer service begins even before someone buys a product or purchases a service. It also includes your efforts to make the whole experience convenient for potential clients. This will make the conversion from a window shopper to a buyer a very seamless process.
If you already spent some time in the business, it is highly likely that you already received similar questions from different customers. This will give you an idea of what people want to know before they invest their money in you. Use this information and create useful and easy to understand guides on using your products for the first time, frequently asked questions (FAQs) about delivery and shipping, and others.
This way, your customers will have their answers without asking you any questions. Remember that some people will hesitate to even ask in the first place. Most would just decide to go to other stores. If you have all the information out in the open, it can make the buying experience more convenient.
Respond To Customer Inquiries Immediately
Have you ever messaged a brand’s social media page and didn’t receive a reply for hours? In that time you probably found another company to supply the product you needed. This is why it is important to respond to customer inquiries immediately.
If you can’t do it by yourself, you should delegate this task to another person. Most businesses nowadays set time to answer inquiries. Potential customers will understand if you don’t reply after business hours. Just make sure that within office hours, your response time is fast.
That’s why it is helpful to create a FAQ guide so you can reduce the number of basic questions you receive. This way you can focus on answering more in-depth inquiries.
Key Takeaway
If you’re new to the industry, it might feel very busy and overwhelming. You have to manage supply, deliveries, product improvements, and keep clients happy. To keep it simple you can start by following the above customer service tips for startups.
Hire good communicators who are patient and relatable, create a guide for first-time buyers, and always respond immediately to concerns. If you need additional help regarding this topic, you may message Benito Keh for more tips and tricks on operating your business.
